FAQ  Content
FAQ
What is Smile Mommy Diaper Service?
  • Smile Mommy Diaper Service delivers 100% cotton diapers each week that have been professionally laundered, sanitized and pH balanced for your baby's skin.
  • We have a complete array of diapering accessories needed to successfully cloth diaper.  Please visit our store to browse our accessories.


Why use Smile Mommy Diaper Service?
  • Sit back, relax, and smile!  We relieve you of the need to wash and maintain the diapers yourself.
  • Cloth diapering is healthier for your baby and our environment.
  • Our diaper service is less expensive than disposable diapers.
  • Using cloth diapers is as convenient as disposable diapers.
  • Visit Why Cloth? to discover why cloth is the best diaper choice for your baby.

How much does diaper service cost?
Pricing

SET UP FEES & REQUIREMENTS
There is a one time $35 starter package fee.   The $35 includes a Snappi® and rental/delivery of a diaper pail and hamper liners and a great cloth diapering tutorial.

We require a 4 week minimum for service, payable in advance.

Diaper Service prices are based per week, size of diaper and by the number of diapers contracted. 

DIAPER SERVICE PACKAGE:

$30.00/per week  ($2.50 – $4.50 weekly savings!)
Includes: 80 Newborn or Infant Prefolds, 20 Covers, and 80 Wipes

JUST PREFOLD DIAPERS:

All prices below are per week

Quantity  Preemie/Newborn        Infant          Regular/Premium
                white stitch / light blue stitch           green stitch             white stitch / dark blue stitch
    20            10.00                            11.00               12.50
    30            11.00                            12.50               14.50
    40            12.50                            14.00               16.50
    50            14.00                            15.50               18.50
    60            15.50                            17.00               20.50
    70            17.00                            18.50               22.50
    80            18.50                            20.00               24.50
    90            20.00                            21.50               26.50
    100          21.50                             23.00               28.50
    110          23.00                             24.50               30.50
    120          24.50                             26.00               32.50
    130          26.00                             27.50               34.50
    140          27.50                             29.00               36.50
    150          29.00                             30.50               38.50
    160          30.50                             32.00               40.50

COMBO DEALS:
We have 2 combo deals providing a $2.50 weekly savings.  (Other combos have been discontinued due to the varying range of customers’ personal preference.)

Newborn Combo $11.50/per week, Includes: 20 Covers and 80 Wipes

Infant Combo $8.50/per week, Includes: 14 Covers and 80 Wipes

ALA CARTE:
Diaper Doubler/Soaker Rental:  $1.50 for 10/per week or $0.15 each.

Flannel Wipes Rental: $.50 per 10 a week.

Diaper Cover Rental: $0.50 each per week.

DISCOUNTS:
Prepayment Discounts
    26 weeks = 5% off
    52 weeks = 10% off

Multiple Children using service = 10% off

Refer a Friend = 1 week free service (up to a $30 value)


Sit Back, Relax, and Smile Mommy (Daddy can smile too!)

Prices subject to change

Where do you deliver?
Our service area currently covers Davidson and Williamson Counties. Please contact Smile Mommy Diaper Service if you live outside our service area. We may be able to accommodate you for a small fuel surcharge of $0.50 a mile each way from the county line.

When is my delivery/pick up?
Your delivery day depends on your area and will be assigned to you when you sign up for service. Please have the soiled diapers in the pre-designated area by 7 am on your delivery day.

When will my diapers be delivered on my delivery day?
We try and pick up / deliver by 10 am on your delivery day.  It is imperative you have the soiled diapers out by 7 am.

Do I need to be home for the deliveries?
No, you do not need to be home.  Just leave the bag of soiled diapers in the pre-designated area by 7am of your delivery day and we will take care of the rest.  If you are home, we would be happy to give tips or help problem solve.

What do I do if I missed my pick up?
You have 2 choices:

1. You can hold onto the diapers until the following week.  You will not be charged unless there are damaged diapers.  In that case, you will be charged $2.00 for each damaged diaper. 

2. You can call our office for a special pickup.  You will be charged $10.00 for this extra service.


How do I pay for my service?
  • Your first payment is due upon delivery of your starter package.  This payment will include the $35.00 starter package fee, your first four weeks charges of diaper delivery, and any additional services you have requested.
  • You will receive an invoice every 4 weeks via email.  We accept: check, Visa and MasterCard.  Automatic payment with a credit card is available.
  • You may pay online Using the Online Bill Pay
  • You may attach a check to your delivery tag
  • You can also mail your payment to:
Smile Mommy Diaper Service
P.O. Box 60472
Nashville, TN  37206


Are there discounts for twins or having another child in diapers?
Yes!  You receive 10% off weekly rates.

How many diapers should I order per week?
  • Typically, you would need 80 for newborns, 60 for infants, and 50 for toddlers.
  • You will receive the full number of diapers ordered for your first and second deliveries.  You will then be on a rotation system.  You will be receiving the same number of diapers you turned in the previous week.


How many diaper covers should I need?
If you are washing the covers yourself, it depends on how frequently you do laundry.  You will need a bare minimum of 5-8 covers.  If we are washing your rented diaper service covers we will provide as many covers as you need a week, typically 10-20.

Can I rent or do I need to purchase my own diaper covers?
You may purchase your own diaper covers. Check out our store!  If you purchase your own, washing these covers will be your own responsibility.  You may also let us do the washing by renting our covers. 

Can I get a refund for diapers I did not use?
  • You are charged for the full amount ordered regardless of usage.  Essentially is it like renting a movie, you pay for the movie even if you do not watch it.
  • If you find you are regularly using fewer diapers, contact our office and we can drop the number of diapers delivered as well as decrease your weekly fee for future weeks.
  • Clean Diapers should only be turned in after contacting our office and discussing a vacation hold, size change, number drop, or termination of service.

What kind of diaper cover do you recommend?
Simply the one that fits your baby the best. Some brands of diaper covers fit your baby better than others. We recommend testing out the various diaper covers to find the one that works best for your baby.

Check out some of the product reviews (You will be leaving our website to visit Diaperpin.com).  Keep in mind, this much information can be overwhelming.

How do I change the number of diapers needed?
Call our office.  Numbers may be increased or decreased, as your needs change.

What size diapers should I order for my baby?
Please refer to these weight recommendations:
Preemie    2-7 lbs
Small        6-16 lbs
Medium    16-31 lbs
Large       32-45 lbs

What do I need to get started?
Call our office or Sign Up online to start service.

Do I need to rinse, dunk, soak or scrape the diapers?
  • No rinsing, dunking, soaking, or scraping is required.
  • Toss soiled diapers in the pail.  (Shake any solid poop into the toilet.  If poop is not formed, there is no need to shake)
Yes!  It really is that simple.


I'm about to run out of diapers, what do I do?
Please do not wash the diapers yourself!  It's good to have some back up diapers on hand just in case this happens. Try Seventh Generation biodegradable diapers or gDiapers refills which can be used with our diaper covers. If you need more cloth prefolds, please call our office and we will deliver more diapers as soon as we can. Unfortunately we have to charge $10.00 for a special drop off for our time and gas.

Can I wash the diapers myself?
Please NEVER wash the diapers yourself. Home laundering frequently results in discoloration, permanent staining, chlorine damage, etc., and you will be charged for the damages.

What is your washing process?

Our wash process takes about an hour and 15 minutes to complete and has 12 different steps and uses water temperatures high enough to sanitize diapers. We start by flushing any matter out 3 times. Then we add soap made by Eco-Lab which is very free-rinsing and leaves no residual traces in the final product. Next comes the bleach to sanitize and remove stains from the diapers. We are very careful to use the minimum amount of bleach necessary. As a matter of a fact we use only one cup of bleach per 100 lbs of diapers. The reason we can use such a small amount is that we get an economy of scale because our washers are so large plus the potency of bleach doubles for every 10 degree rise in water temperature. When the bleach cycle is complete the concentration of bleach is only 50 ppm. So the amount of chlorine that goes through the sewage system is actually pretreated for the sanitation department. If you are concerned about the use of Chlorine we can assure you that we only the minimum amount necessary for our purposes and we are extremely careful to remove and residual bleach from our diapers before they arrive at your doorstep. After a few more rinses we add Anti-chlor to the diapers. This removes any bleach left from the diapers. Your diapers will have LESS RESIDUAL BLEACH IN THEM THAN THE CITY WATER SUPPLY. Once the diapers have been dechlorinated we need to balance the pH of the diapers to insure that the diapers match your baby's skin. This way we can reduce the occurrence of diaper rash. In most cases to zero! To achieve this we use a "sour" which is a citrus acid solution calibrated to bring the diapers into a neutral pH. Again this solution is very safe and environmentally-friendly.



Are there diaper rash/skin care products that I should not use on my baby?
Yes, please do not use Desitin or products containing fish oil.  It can permanently stain and ruin the diapers.  You will be charged $2.00 for each ruined diaper.  Visit our store for cloth diaper friendly skin care products.

I've already had my baby but I'm not using cloth yet, will I be charged?
If you have had the pre-delivery in your home over 4 weeks without activation or without contacting us with extenuating circumstances, we will call to let you know that charges have begun to accrue on your account. If you find you wish to start using the cloth at a later date after the baby has come, please call us immediately and make arrangements to turn in all the diapers clean and dirty so you will not be wasting your pre-paid rental time. We can restart you at a later date, however you will be charged a minimum of 1 week against your credit. This policy applies to Gift Certificates as well.

I'm expecting a new baby, when should I contact you to start service?
You can contact us at any time to set up a pre-arrival delivery.  We will ask your due/arrival date and deliver your start up kit and first order of diapers a couple of weeks before this date.  If your new bundle of joy arrives before the diapers have been delivered, just call us and we will deliver your diapers the next business day!

Make sure you sign up for our Gift Registry.


How do I sign up for a registry, or buy a gift for someone?
  • To create a registry, call or email our office.
  • COMING SOON - Visit our Gift Registry to find a friend's registry.  
  • To purchase a gift you can call us or place an order at our online store.  During checkout, you will be asked if this is a gift and/or from a registry.  Most orders are delivery through our weekly diaper service.  Please specify if you would like the item shipped to another location.  Shipping charges are additional.


How do I redeem my gift certificate?
If you have been given a gift certificate for Smile, Mommy! Diaper
Service, you may use it for products or service. When checking out,
please put the Gift certificate number followed by the expiration date
when it asks for the coupon.

Is there a minimum time commitment to begin service? or any other minimums?
We require a 4 week minimum of service to begin, which is non-refundable. We also have a $10.00 minimum for deliveries.

When/How do I get the bill for using Smile Mommy Diaper Service?
  • Every 4 weeks you will receive an invoice for service.
  • In order to reduce paper waste, you will be emailed the invoice. You will have the option to receive a paper invoice at the time of delivery when you set up service.  If you would like to change the way you receive your invoices, please call our office.


I'm going on vacation, how can I put a hold on my service?
Contact our office a week prior to your vacation either by email or phone to make hold arrangements. We will pick up all diapers, clean and dirty, on your final pickup and resume service on your regularly scheduled delivery day when you get back from your holiday.

Do you deliver on holidays?
We will send a notice of any revised delivery schedule 1 to 2 weeks prior to any major holiday so you can be sure to get your diapers out for pick up. 

How do I end my service?
Please call our office to arrange for a final pick up of all clean and soiled diapers, covers, pail and pail liners. If you wish to keep any other above items, please notify our office and have payment ready.

How do I fold and put on a cloth diaper?
Fold the diaper in thirds with the extra absorbent panel in the center, lay it on the diaper cover and then fasten the cover. So easy!  Look at these pictures for different variations.  Make sure your cover is snug fitting and there are no gaps around the legs. You also can use a Snappi®.

Do I have to use pins?
No, you can secure the pre-fold diaper onto your baby with a diaper cover.  You can also use a Snappi® to help prevent blowouts getting on the covers.

What is a Snappi?®
A Snappi?® is safe, easy to use safety pin replacement. The T-shaped fastener is made from a stretchable non-toxic material.  The Snappi® has grips on each end that hook into the cloth diaper fabric to ensure a snug-fitting diaper with enough natural movement for the baby.

How should I wash the diaper covers?
First of all, DO NOT WASH COVERS YOU ARE RENTING FROM SMILE, MOMMY. ONLY WASH COVERS THAT YOU OWN. Most covers can be washed with your regular laundry. Some covers require line drying. Be sure not to use bleach on any synthetic product as they will yellow.

What can I do about leakage?
  • Change your baby's diaper whenever it is soiled.
  • Make sure the cover does not have gaps around the legs and no part of the cloth diaper is peeking out of the cover.
  • Use a Snappi® to hold the diaper in place.
  • Use a doubler or fold another diaper in thirds and use as a liner in the diaper for more absorbency. 
  • For nighttime heavy wetters, use a wool wrap or a Bummis fleece.

My baby's diaper seems bulky. Is that okay?
Yes, cloth diapers are a little more bulky than disposable, but it shouldn't hinder your baby's movement.

How do I save the covers from getting soiled every time my baby poops?
Use a Snappi®  The Snappi®  (which replaces old-fashioned diaper pins) holds a folded diaper around the baby's legs to help prevent the cover from getting soiled.

What can I do if my diaper pail stinks?
  • Sprinkle a little baking soda in the bottom of your pail.
  • If you would like to use your own essential oil, such as tea tree oil, tape a cotton ball with a few drops of the oil under the lid of your diaper pail.
  • Wash your pail every once in a while.

How should I pack my diaper bag?
We recommend packing a diaper cover, 2-3 cloth pre-folds, 4-5 flannel wipes, and a small nylon washable bag for packing soiled nappies away!

Where can I find out more about cloth diapering products and read reviews?
Visit our Message Board for helpful posts and discussions of cloth diapering parents!

Do you have any advice or techniques for Potty Training?
We recommend buying a potty around 18 months. Have it around for the child to ask questions, play with and be comfortable with it. Have the child wear elastic waist pants or clothes that are easy for the child to pull down him/herself. Refrain from dressing your child in "onesies" with snaps in the crotch. Start by having the child pull down her/his pants before diaper changes and when changing clothes. Invite the child into the bathroom when you go&nbsp; to the bathroom and tell them that you are going potty. When your child has successfully gone potty several times, go cold turkey! Stay home one weekend and focus on getting your child potty trained. Start by putting underwear on your child and ask them if they have to go potty every 20 minutes or so. It will be a messy weekend - but you will be surprised at how they will get the hang of it after 2 days focused on just potty training. They will probably have an accident or two a day, but these will dwindle down. Sometimes you might have a week where they have an accident everyday, but it isn't time to go back to diapers - its just part of the process. Keep with it! They will soon realize what they are supposed to do. Put training pants on at naps and bedtime until your child starts waking up with a dry diaper. Good Luck!<br><br>

I'm considering using cloth because of the environment, can you compare them to disposables?
Disposables: <br>It takes 440 to 880 pounds of wood pulp and 286 pounds of
plastic (including packaging) per year to supply one baby with
disposable diapers, according to Environment Canada. Dioxin, a
chemical on the EPA's list of most toxic cancer-linked chemicals, is a
by-product of this manufacturing process. <br><br>
Disposables
also pose risks during use. The wood pulp, plastic, sodium polyacrylate
(which turns urine into gel), dyes, and fragrances in continual contact
with a baby's skin worry some of those who study infertility and
hormone-mimicking chemicals. Several components of disposables
(toluene, xylene, ethyl-benzene, styrene, and isopropylbenzene),
according to a report in the October 1999 issue of the Archives of
Environmental Health, are bronchial irritants associated with asthma.<br>

<br>

Each
year, 18 billion disposable diapers burden US landfills, combining
plastic, wood pulp, fecal matter and urine, and bio-hazards, including
live vaccines from immunizations. The bundled fecal matter requires
200-500 years to decompose and can contaminate ground water. In
contrast, waste water from washing diapers is treated, at least in most
municipalities.<br><br>Cloth:<br>It takes less than 22
pounds of cotton to supply one baby with reusable cotton
diapers for two years. A study by the British Landbank Consultancy
determined that, factoring in cotton growing, the manufacture and use
of disposable diapers requires twice the water use and three times the
energy of cloth diapers. (See www.realnappycompany.com/NappyFacts.htm.)<br>
<br>Finally, Jane McConnell in Mothering Magazine in
June 1998 notes that babies in cloth diapers are changed more
frequently, a factor that reduces diaper rash. As a bonus, she says
that a child in cloth diapers actually knows when he or she is wet, and
hence, is toilet trained earlier.&nbsp; <br><br>Cotton diapers are made of natural materials and so biodegrade. <br>

What are Smile, Mommy's future plans?
We are fortunate enough to have a great family behind Smile Mommy and with that great family comes the opportunity to use land in Dickson County to create a very environmentally friendly diaper service. On this land is a natural spring and hundreds of acres of wide open land. Our dream is to wash our diapers using this natural spring water, heat it using solar energy and air dry the diapers on clotheslines strung across the fields. Not only are we planning this, but we also have plans of purchasing a diesel step van and converting it to use bio-diesel which we will make ourselves using leftover oil from surrounding restaurants. One of the bi-products of making bio-diesel is glycerine soap which we hope to use to wash our diapers. This is our 5-year plan and will start next year with the bio-diesel van.<br>
 
P.O. Box 60472, Nashville, Tennessee 37206 | phone 615.469-2322 | fax 615.469.0574 | e-mail: info@smilemommy.com